Your Privacy is Protected by
playdesh

1 Introduction and Scope of This Policy

playdesh ("we", "our platform") takes seriously our responsibility to protect the personal information of every user who uses our online betting services. This Privacy Policy applies to all users who register an account, make financial transactions, use customer support services, or simply browse the playdesh website.

This document explains in detail: what information we collect from you, the purposes for which that information is used, which parties may receive that information under certain circumstances, how long we retain your data, and the rights you have as an individual regarding your own personal information.

The playdesh platform operates under international licensing and complies with data protection requirements set by the relevant regulatory bodies. Any changes to this Privacy Policy will be communicated to registered users via email or an in-platform notice.

2 Personal Information We Collect

During the account registration process and use of the platform, playdesh collects several categories of personal information to ensure services can be provided securely, fairly and in compliance with licensing requirements.

Account registration information:

• Full name as shown on your identity document (MyKad or passport)
• Identity card number (MyKad) or passport number for identity verification purposes
• Date of birth for age verification — playdesh only allows users aged 21 and above
• Active email address for account communications and important notices
• Mobile phone number for two-factor verification and customer support

Financial and transaction information:

• Details of the payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or crypto account)
• Deposit and withdrawal history including date, time, amount and transaction method
• Records of bonuses claimed and their wagering requirements fulfilled

Usage and technical information:

• IP address of the device used during access
• Web browser type and version, and device operating system
• Session logs including login time, logout time and activity within the platform
• Betting history for responsible gambling compliance purposes

3 Purposes for Using Personal Information

The information we collect is used for the following purposes, which are lawful under licensing and service requirements:

• Identity and age verification: Ensuring only users aged 21 and above use the platform, in line with international licensing requirements and responsible gambling practices.
• Account management: Creating, maintaining and securing user accounts, including password recovery and transaction verification.
• Payment processing: Facilitating deposits from RM30 and withdrawals from RM100 via the listed local payment methods.
• Fraud prevention: Detecting and preventing suspicious activity, multiple account use, payment fraud and bonus abuse.
• Legal compliance: Meeting reporting obligations to licensing regulatory bodies and relevant authorities under the international legal framework.
• Customer support: Providing effective assistance when you contact our support team via live chat or email in Malay or English.
• Responsible gambling: Monitoring betting patterns to identify signs of problem gambling and providing betting limit tools upon user request.

4 Sharing Information with Third Parties

playdesh strictly maintains the confidentiality of user information. We do not share, sell or transfer your personal data to third parties except in the following specified circumstances:

• Payment service providers: Required transaction information is shared with approved payment processors (such as FPX, DuitNow and e-wallet gateway providers) solely to complete your transactions.
• Game software providers: Our game providers receive the minimum technical data required to run game sessions and process betting outcomes.
• Regulatory bodies and authorities: We comply with lawful requests for information from licensing bodies, law enforcement agencies or courts when required by law.
• Technical service providers: Technical partners who help operate the platform (including cloud and cybersecurity services) are subject to strict confidentiality agreements.

All third parties that receive playdesh user data are bound by data processing terms that require them to maintain a level of protection equal to or higher than our own standards.

5 Data Storage and Security Measures

playdesh user personal data is stored on servers protected by multi-layered security controls. Our servers use data encryption both at rest and in transit to ensure your information cannot be easily accessed by unauthorised parties.

In terms of retention period, playdesh keeps account information and transaction records for as long as your account is active and for any additional period required to meet licensing, tax and accounting obligations. Once that period ends or upon a valid deletion request, data is securely destroyed.

The security measures we implement include:

• 256-bit SSL encryption for all communications between user devices and our servers
• Two-factor authentication (2FA) that can be enabled for user accounts
• Automated monitoring to detect unusual login activity
• Periodic security audits by independent third parties
• Role-based access controls within our internal organisation

6 Cookies and Session Tracking Technology

The playdesh website uses cookies and similar session tracking technologies to improve the user experience and ensure the platform functions properly. Cookies are small text files stored in your web browser when you visit our website.

The types of cookies we use include:

• Session cookies: Allow you to remain logged in during an active session and retain your preferred settings such as language and display.
• Functional cookies: Store user preferences such as interface language and betting settings for convenience on future visits.
• Security cookies: Help identify and prevent unauthorised login attempts and fraudulent activity.
• Analytics cookies: Collect aggregated data on platform usage patterns for technical improvement and user experience purposes.

You can manage or remove cookies through your web browser settings. However, please note that removing all cookies may affect certain functions of the playdesh platform, including the ability to remain logged in.

7 Cross-Border Data Transfers

As a platform operating under international licensing, there is a possibility that your personal information may be processed or stored on servers located outside Malaysia. In all such situations, playdesh ensures that:

• Data transfers are protected by safeguards equivalent to those required under the relevant data protection laws
• Data recipients in other countries are bound by contractually binding data processing agreements
• The level of protection given to your data is not reduced as a result of cross-border transfers

8 Minor User Protection

playdesh strictly does not accept registration or use of the platform by individuals under the age of 21. Age verification is carried out during the account registration process, and accounts suspected of belonging to minors will be suspended immediately pending further investigation.

If we become aware that personal information of a minor has been collected without consent, we will take immediate steps to delete the relevant data and close the account in question. Parents or guardians who discover that their child has registered an account on our platform without their knowledge are requested to contact the playdesh support team immediately.

9 Changes to This Privacy Policy

playdesh reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Whenever material changes are made, we will:

• Update the "Last Updated" date at the top of this document
• Notify registered users via an in-platform notice or their registered email
• For significant changes, request your renewed consent before you continue using the platform

Continued use of the playdesh platform after any changes to this Privacy Policy is considered your acceptance of the updated terms. You are encouraged to review this page periodically.

10 Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the playdesh data protection team is ready to assist you.

You may contact us through the following channels, and our team operates 24 hours a day, 7 days a week in Malay and English:

• Live Chat: Available directly on the playdesh website, with immediate responses at all times
• Email: [email protected] — for written enquiries and requests relating to personal data

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For requests involving data protection rights such as deletion or data transfer, the internal review process may take longer depending on the complexity of the request.